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L1 Virtualization Support Engineer

Location: Philadelphia, PA or Cleveland, OH

Position Description: First-level monitoring and troubleshooting of cloud services anomalies. Interface with customers for service calls. Coordinate repair with field service personnel. Internal and external escalations when appropriate.

  Major Responsibilities:
  • Monitor trouble-ticket queue
  • Monitoring RMM and other tool information and alerts
  • Customer support calls
  • First level troubleshooting
  • Moves, adds, and changes
  • Internal and external escalations
Required Qualifications:
  • 1-2 years in network monitoring or service desk position
  • 1-2 years of experience with Windows or Linux server administration
  • Some network experience a definite plus
  • Exposure to vmWare or virtual machines a plus
  • General knowledge of networking and server and desktop support and administration
  • Some Voice over IP (VoIP) experience preferred
  • Hands on experience with ticket or service desk systems
  • Good people / customer skills
  • Able to lift 50 pounds
Special Skills/Equipment:
  • Microsoft Windows Server 2008 or greater, Linux Server
Major Challenges:
  • Working in a dynamic, environment which may include a variety of duties yet to be determined
  • Some shift work and on-call required
To submit your resume please email

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