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Network & Security Operations Center (“NSOC”) Technician

Location: Philadelphia, PA

The NSOC Technician is a role that is tailor-made for someone who has a strong interest in technology and in assisting others, and has strong inter-personal and problem solving skills and enjoys customer interaction. Acting as a liaison for Evolve IP customers, the NSOC Technician fields customer inquiries and works directly with Evolve IP team members to resolve any issues. The NSOC Technician also serves as the first line of defense for Evolve IP, providing first level monitoring and troubleshooting of network anomalies, and performs internal and external escalations when necessary and appropriate. The role of NSOC Technician requires someone who is detail oriented, possesses excellent time management skills, and can juggle multiple projects at once. We are looking for someone with a desire to work in a fast-paced environment within the technology sector, and who has the ability to prioritize work to ensure that all time frames are met. Some level of proficiency with networking concepts and a desire to apply those concepts in real world applications is a plus.

Required Qualifications:
  • Exceptional communication, verbal and writing, skills
  • The ability and desire to learn technical concepts and applications
  • Conflict resolution skills
  • Ability to logically think through a problem and perform basic troubleshooting
Preferred Qualifications:
  • 1-2 years of customer service experience
  • 1-2 years in network monitoring or service desk position
  • 1-2 years’ experience with Cisco routers, switches, and firewalls
  • Hands on experience with ticket or service desk systems
  • CCNA certification (or a desire to pursue one)
  • Some voice over IP (VoIP) experience
  • Hands on experience with SNMP monitoring systems
  • Experience with VMWare
  • Experience with Netcool
To submit your resume please email careers@evolveip.net.

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