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VoIP Network Engineer

Location: Philadelphia, PA

Position Description: The new open position is designed to understand, preventatively maintain, and support the voice network applications for our customer base. The main focus of this engineer will be on Broadsoft Hosted PBX network components, ACME packet, SIP endpoints, such as Polycom, Aastra, and Cisco handsets.  Knowledge of voice gateways, routers, and switches is preferred. The network engineer will be act as a second-level troubleshooting resource for both new installations and post-installation support.

  Major Responsibilities:
  • Routine preventative maintenance on core voice applications
  • Second level troubleshooting from core applications out to customer CPE, including handsets and network equipment to support customer base
  • Application and equipment testing from product development through support lifecycle as assigned projects
  • Second level SIP configuration support for new activations
  • Train and increase technical proficiency of voice engineering and operational support personnel
  • Some remote and on-site customer interaction required
Required Qualifications:
  • Minimum 2 years with Asterisk, Broadsoft or Acme Packet required
  • Network engineering experience preferred.  Conceptual knowledge is required, hands-on configuration is a plus.
  • Knowledge of and experience working with SIP is required, other protocols are a plus.  Troubleshooting experience is required.
  • Experience with Linux or similar operating system is required
  • Must be very detail oriented
  • Proficiency in Microsoft applications: Visio, Outlook, Excel, Word on Windows o/s
  • Degree and/or relevant certifications preferred
Special Skills/Equipment:
  • SIP, Voice over IP
  • Protocol Analyzers (sniffers): Wireshark, Palladion, or other
  • Cisco Routers and Switches
To submit your resume please email careers@evolveip.net.

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