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Cloud-Based Call Centers Improve Enterprisewide Efficiencies

Anna Papachristos, a contributing writer for 1to1 Media, highlights benefits of the cloud for call centers from Evolve IP and CCNG’s “2014 North American Call Center Survey Paper”

“Cloud technologies continue to grow in popularity, affording brands increased freedom and efficiency at lower costs. For call centers, the cloud now holds particular interest, as many look to relocate their operations in an attempt to reduce spend and increase satisfaction.”

For the full article, please click here: Cloud-Based Call Centers Improve Enterprisewide Efficiencies

To download your own copy of the survey results, click here: Evolve IP and CCNG‘s 2014 North American Call Center Survey Results Paper

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