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Cloud Call Center Coverage Continues

The five ‘C’s of cloud content appeared on TMC’s Website as they provide a nice overview of the survey results from Evolve IP’s and CCNG’s Cloud Call Center survey.

While recent reports from various solutions providers in the contact center market have pointed to the growing momentum of organizations looking to the cloud as their next generation means for interacting with customers, a new survey from Evolve IP and the Contact Center & Customer Care Industry Professional Network (CCNG) has revealed that the trend is really going to pick up steam.

The big news as the headline above notes is that the 2014 North American Call Center Survey of 197 contact center management professionals showed that while 77.5 percent of contact centers are premise-based today, 70 percent of respondents plan to move to the cloud…

To read the full article click here: CaaS – TMC.net

To download the survey results click here: Cloud Call Center Survey

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