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Cloud Call Center Covers New Study by Evolve IP and CCNG

Tracey E. Schelmetic, a TMCnet contributing editor, discusses what is holding up call centers from moving to the cloud with a new study by the Contact Center & Customer Care Industry Professional Network (CCNG) and Evolve IP.

“So what’s holding up the companies that claim they want to move to the cloud but still haven’t? Some may be waiting for expensive premise-based systems to depreciate, but others are showing hesitation with the cloud for strategic reasons, as well. Respondents who haven’t yet moved to the cloud cite quality of service (51.5 percent) as their biggest concern, followed by security (51.5 percent) and reliability/up-time (46 percent) as they are contemplating the transition.”

For the full article, please click here: Study Finds Most Contact Centers Are Still Considering the Cloud

To download your own copy of the  survey please click here: The Evolving Landscape of the Call Center

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