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Evolve IP Director of Call Center Practice to Speak at ICMI Call Center Demo & Conference 2013

Rich Fox, Call Center Thought-Leader, to Discuss Cloud vs. Premise Based Services 

WAYNE, Pa.—October 21, 2013—Today Evolve IP, The Cloud Services Company™, announced that Rich Fox, the Director of Call Center Practice at Evolve IP, will speak at the ICMI Call Center Demo & Conference 2013, taking place October 21-23 at the Hilton Atlanta in Atlanta, GA.

An Inc. 500 company, Evolve IP provides organizations with a unified option for cloud services. Today, tens of thousands of users primarily in the US and globally depend daily on Evolve IP for cloud services. These services include hosted contact centers that improve operations and customer service with intelligent routing and queues, call recording, call whisper, and every major feature needed to run a best-practice call center.

Rich will speak on a panel in Session 304 “Beyond the Hype: A Real World Look at Cloud vs. Premise Based Services” on Tuesday, October 22, 3:45 PM – 5:00 PM. This panel will explore the promise and reality of a move to the cloud from the perspectives of a consultant, vendors and practitioners.

“I look forward to discussing the real world scenarios of cloud-based call centers at the ICMI Call Center Demo & Conference,” says Rich Fox, Director Call Center Practice at Evolve IP. “ICMI is the premier association for call center professionals. We plan to engage the audience with an interactive panel discussion so they can walk away with new insights to take back to their organization.”

Rich Fox has an extensive background that includes 20 years of operations and technology roles that span product management, application development, contact center operations, technology infrastructure, financial services, and telecommunications. Rich has served as the strategist for a contact center that handled 15M outbound and 22M inbound calls annually across 2,500 agents including multiple outsourced partners around the world.

For more information about Evolve IP’s suite of cloud services, visit http://www.EvolveIP.net. For more discussion about how cloud services can improve business, visit Cloud IQ.

ABOUT EVOLVE IP

Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP’s combination of security, stability, scalability and lower total cost of ownership makes its services fundamentally superior to outdated legacy systems and other cloud offerings. Today, tens of thousands of users primarily in the US and globally depend daily on Evolve IP for cloud services, including virtual servers, virtual desktops, disaster recovery, unified communications, contact centers, and more. Visit www.EvolveIP.net or http://blog.EvolveIP.net.

About the Conference

With a rich history of success, Call Center Demo & Conference provides an opportunity for contact center professionals to learn new skills, network with peers, and see new technologies. The conference opens on Monday, October 21 with site tours and pre-conference workshops. It continues Tuesday, October 22 through Wednesday, October 23 with sessions and case studies covering four core subject areas (People, Operations, Strategy/Leadership, and Technology), as well as a full exhibit/demo hall and numerous networking events.

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