VMblog covers Evolve IP – CCNG Cloud Call Center Survey
In a recent post on VMblog.com, David Marshall covers the results from the Evolve IP/CCNG Cloud Call Center Survey. The survey predicts significant cloud migration, and revealed that the top investment priorities for call centers for 2014 include Customer Relationship Management (CRM), Work Force Management (WFM), and Business Intelligence (BI).
“The findings of the survey confirm what we hear in the field daily – that cloud technologies are enabling call centers to change the way organizations work,” says Rich Fox, director of the contact center practice at Evolve IP. “Advanced technologies like integration with CRM and WFM provide call centers with better insight and new options for enabling programs like Work From Home.”
To read the full post on VMblog.com, please click here: Evolve IP – CCNG Cloud Call Center Survey Predicts Significant Cloud Migration
To download the survey results, please click here: Call Center Survey