Control & Extensibility
- Call center managers require complete control over agent productivity. The award-winning, proprietary OSSmosis Administrator Portal allows administrators point-and-click configuration and real-time changes. OSSmosis enables call center managers to be nimble and self-sufficient by providing the ability to make changes to call center routing, hours of operation, greeting messages and more, as needed without having to contact the IT department. No programming language knowledge is needed; changes are made simply with just the click of a mouse.
- The Evolved Call Center is supported by standards-based, open APIs enabling businesses to easily integrate the solution into internally developed or third party applications. Due to this extensibility, your business can utilize prebuilt integrations into various Messaging and Collaboration, CRM, Call Recording and Work Force Management solutions – many companies extend and integrate with the platform.