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Control & Extensibility

  • OSSmosis Call Center Control

    CONTROL

    • Call center managers require complete control over agent productivity. The award-winning, proprietary OSSmosis Administrator Portal allows administrators point-and-click configuration and real-time changes. OSSmosis enables call center managers to be nimble and self-sufficient by providing the ability to make changes to call center routing, hours of operation, greeting messages and more, as needed without having to contact the IT department. No programming language knowledge is needed; changes are made simply with just the click of a mouse.
    Call Center Integration Logos

    EXTENSIBILITY

    • The Evolved Call Center is supported by standards-based, open APIs enabling businesses to easily integrate the solution into internally developed or third party applications. Due to this extensibility, your business can utilize prebuilt integrations into various Messaging and Collaboration, CRM, Call Recording and Work Force Management solutions – many companies extend and integrate with the platform.

Recent News

  1. 28 Jan

    United Industrial Sales Finds Reliability in the Cloud With Evolve IP™

    Leading National Industrial Distributor Relying on Award-Winning Evolve IP OneCloud™ Services Today Evolve IP, The Cloud Services Company™, announced that […]

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  2. 21 Jan

    Philly Business Journal Covers Evolve IP Acquisition of Texas Tech Company

    Lauren Hertzler, staff writer for the Philadelphia Business Journal, covers Evolve IP’s latest expansion – the acquisition of Austin, Texas […]

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  3. 19 Jan

    SC Magazine covers Evolve IP’s 2015 Disaster Recovery Survey

    Adam Greenberg, reporter for SC Magazine covers Evolve IP’s latest survey, ‘Disaster Recovery & Business Continuity Survey Results,’ in which 2000+ […]

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  4. 16 Jan

    Evolve IP Acquires Texas-Based Managed Services Provider Webcore Technologies

    Continues National Expansion While Adding Management and IT Consulting Services; Expands Delivery Options For Evolve IP OneCloud™ Services. Wayne, Pa. […]

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