Request Information
Learn More

Implementation & Training

New tools, systems and software could be overwhelming, but Evolve IP’s customer-focused implementation is done in parallel with your existing system so that employees will be 100% comfortable before the switch over takes place. Training takes place during that parallel time period, which makes the transition much smoother.

Take advantage of our experienced Call Center Product Specialists, and let them help you design your call center.

The Evolved Call Center Implementation Package

  • Up-front design session/call center orientation
  • Initial ACD Configuration
  • Preparation and configuration of initial queue
  • Consultation and Implementation of ACD Call Flow including routing policies according to Call Center feature package selected on Sales Order
  • Initial implementation of standard reporting packages at Queue level
  • Access to Evolve IP Knowledge Base, including User, Admin, and Product Guides
  • Post Go-Live Health Check, during which the customer’s queue and agent performance will be reviewed, opportunities to improve those results will be discussed, and additional optimization techniques will be identified

Additional services*

  • Creation of each additional queue with identical settings or “blank” queue (a new queue that has been created with the default system settings)
  • Creation of each additional queue with unique settings
  • Uploading custom announcements, agent/supervisor assignment to queue, and agent assignment to supervisor
  • DNIS design, creation, and implementation
  • Call center consulting services.

*Charges for additional services vary – please request information

Below is a look at our customer-focused service delivery, training and implementation process

ImplementationProcess

Recent News

  1. 28 Jan

    United Industrial Sales Finds Reliability in the Cloud With Evolve IP™

    Leading National Industrial Distributor Relying on Award-Winning Evolve IP OneCloud™ Services Today Evolve IP, The Cloud Services Company™, announced that […]

    Read More
  2. 21 Jan

    Philly Business Journal Covers Evolve IP Acquisition of Texas Tech Company

    Lauren Hertzler, staff writer for the Philadelphia Business Journal, covers Evolve IP’s latest expansion – the acquisition of Austin, Texas […]

    Read More
  3. 19 Jan

    SC Magazine covers Evolve IP’s 2015 Disaster Recovery Survey

    Adam Greenberg, reporter for SC Magazine covers Evolve IP’s latest survey, ‘Disaster Recovery & Business Continuity Survey Results,’ in which 2000+ […]

    Read More
  4. 16 Jan

    Evolve IP Acquires Texas-Based Managed Services Provider Webcore Technologies

    Continues National Expansion While Adding Management and IT Consulting Services; Expands Delivery Options For Evolve IP OneCloud™ Services. Wayne, Pa. […]

    Read More