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Implementation & Training

New tools, systems and software could be overwhelming, but Evolve IP’s customer-focused implementation is done in parallel with your existing system so that employees will be 100% comfortable before the switch over takes place. Training takes place during that parallel time period, which makes the transition much smoother.

Take advantage of our experienced Call Center Product Specialists, and let them help you design your call center.

The Evolved Call Center Implementation Package

  • Up-front design session/call center orientation
  • Initial ACD Configuration
  • Preparation and configuration of initial queue
  • Consultation and Implementation of ACD Call Flow including routing policies according to Call Center feature package selected on Sales Order
  • Initial implementation of standard reporting packages at Queue level
  • Access to Evolve IP Knowledge Base, including User, Admin, and Product Guides
  • Post Go-Live Health Check, during which the customer’s queue and agent performance will be reviewed, opportunities to improve those results will be discussed, and additional optimization techniques will be identified

Additional services*

  • Creation of each additional queue with identical settings or “blank” queue (a new queue that has been created with the default system settings)
  • Creation of each additional queue with unique settings
  • Uploading custom announcements, agent/supervisor assignment to queue, and agent assignment to supervisor
  • DNIS design, creation, and implementation
  • Call center consulting services.

*Charges for additional services vary – please request information

Below is a look at our customer-focused service delivery, training and implementation process


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