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Reporting

Reporting is vital to ensure adherence, compliance and service levels within any call center. The Evolved Call Center offers flexible reporting to meet the various needs of call center Supervisors, Management and Executives.

  • Call Center Queue Reports

    Queue Reports

    Queue reports provides the queue activity metrics for an individual queue, multiple queues, or by DNIS. Key metrics like call volume, abandoned calls, ASA, and service levels are readily available.

    Call Center Agent Reports

    Agent Reports

    Agent reports provide rich insight into agent performance and behavior. Understand where time is spent and how calls are being handled.

    Call Center Queue Reports

    Business Intelligence

    Evolve IP Analyst is an Enterprise cloud-based BI (Business Intelligence) system that delivers accurate, and actionable analytics in an intuitive, self-service environment.

Recent News

  1. 28 Jan

    United Industrial Sales Finds Reliability in the Cloud With Evolve IP™

    Leading National Industrial Distributor Relying on Award-Winning Evolve IP OneCloud™ Services Today Evolve IP, The Cloud Services Company™, announced that […]

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  2. 21 Jan

    Philly Business Journal Covers Evolve IP Acquisition of Texas Tech Company

    Lauren Hertzler, staff writer for the Philadelphia Business Journal, covers Evolve IP’s latest expansion – the acquisition of Austin, Texas […]

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  3. 19 Jan

    SC Magazine covers Evolve IP’s 2015 Disaster Recovery Survey

    Adam Greenberg, reporter for SC Magazine covers Evolve IP’s latest survey, ‘Disaster Recovery & Business Continuity Survey Results,’ in which 2000+ […]

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  4. 16 Jan

    Evolve IP Acquires Texas-Based Managed Services Provider Webcore Technologies

    Continues National Expansion While Adding Management and IT Consulting Services; Expands Delivery Options For Evolve IP OneCloud™ Services. Wayne, Pa. […]

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