HOW CLOUD TECHNOLOGY CAN HELP RESTAURANTS
Growing restaurant companies are increasingly looking to cloud technologies to handle the back-office functions which consume a large share of restaurant managers’ and supervisors’ time. Restaurants can use and pay for the services they need without having to invest into robust systems.
Evolve IP allows restaurants to integrate their telecommunications systems into a single managed network with the goal of consolidating costs and delivering crucial business data to and from in-store applications. The value of this arrangement is not only in the telecommunications method, which has become a commodity, but in managing these systems with a single business solution. Managed network services — provided by a single vendor — not only solve this problem now, but ensure that the next advancement in restaurant technology can be brought online rapidly and without compromised security or performance.
The benefits of operating your restaurant on the cloud:
See significant cost savings with a hosted call center. Evolve IP replaces the need for multiple vendors for telephone, internet and data storage. It is also simpler from an admin standpoint having one point of contact and eliminates finger pointing between vendors.
With the traditional on premise phone system it’s not possible to tie together multiple locations, and it takes weeks, not minutes, to scale when you add a new store or restaurant. For franchise businesses with multiple locations, a cloud phone solution enables them to keep employees in multiple stores connected to customers and each other within the same phone system.
- Data & Process integration
Stay competitive and increase efficiency by integrating all your applications managing CRM and delivery. Upon adopting cloud computing, minimum space is needed as data is on the cloud; and quick and easy access to information and processes, which cumulatively amounts to more time for productive activities.
- Save time and money
Evolve IP’s cloud model eliminates the need to invest in hardware and infrastructure required and replaces it with a low, predictable monthly operating expense. Internally, everything can be managed centrally so updates or changes need only be input once, rather than at each restaurant.
- Complete and manage tasks on the go
Cloud services offer decision makers the ability to have all of their company’s information accessible no matter where they do business. A great function is seamlessly transferring calls between all restaurants and corporate. Customers can carry phone handset home, plug it into the internet connection and be hooked up to the office and receive calls and transfers directly from the office, which has been is a huge benefit of our current customers.
- Provide a better experience for guests
With hosted web servers, you can share customer information through affinity programs, building stronger loyalty programs, and creating specials that are more targeted. Part of the benefit of Evolve IP’s service is that it is a completely outsourced solution that requires no specialized in-house hardware – making it extremely accessible to restaurateurs and allowing them to focus on creating the best possible dining experience, as opposed to resolving technical issues with network infrastructure.
Cloud Services for Restaurants
IP Phone Systems
Nothing is more important to your business than the relationships with your customers and a reliable, crystal-clear communications system with advanced features is vital for the success of your restaurant.
A cloud solution can also integrate with mobile devices. This means that if a franchise owner is out of the office, they don’t have to miss out on potential business since they can still make and receive work calls using their main business number on their mobile device.
Unlike a traditional PBX, a cloud phone system doesn’t require users to invest tens thousands of dollars in up-front hardware and installation. Franchise businesses generally save 50 to 60 percent in the first year compared with an on-premise PBX. They also save on ongoing operating expenditures, as a cloud solution is affordable at about $25 a month per user
Gartner recently included Evolve IP in their 2013 Magic Quadrant for Unified Communications as a Service (UCaaS). With a variety of award-wining advanced communication tools, it’s no wonder we were the only solution called ‘Best-of-Breed.’
With a hosted cloud software service, you can essentially add any mobile device to your existing system for enhanced mobility. In other words, you can leverage the functionality of mobile POS without fully implementing a mobile POS system. Your software, and therefore your information, can be accessed from any smartphone, tablet, or rugged handheld device. This allows employees and managers to complete important tasks when they are away from the POS terminal- or away from the store in general.
Less complexity, more control. Hello cloud. Balance your need to contain costs and still maintain a great customer experience by leveraging the cloud for your contact center.
The evolve IP virtual data center is a Virtual Private Cloud computing service that enables restaurants to leverage guaranteed resource reservation pools at Evolve IP’s world-class data centers. Using the Virtual Private Cloud customers gain the ability to create virtual machines and allocate and provision computing assets on demand.
DRaaS – Disaster Recovery as a Service
When software is hosted on-premises, everything resides within the walls of the company. Increased natural disasters have wreaked havoc on restaurants in recent years (See Case Study), while the threat of data loss, breach or corruption continues to grow. Restaurants are more concerned today than ever before about Business Continuity and Disaster Recovery. And with data stored elsewhere, owners don’t have to worry about losing information because of a technical issue, theft or fire/flood damage.
For larger restaurants with significant executive office support, Evolve IP’s Virtual Desktop frees your management from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PCs by providing an untethered “virtual” workspace than can be accessed by associates and customers from anywhere, at any time, on a variety of devices for a predictable monthly fee.
Employees moving between work locations can access the same work environment, data and applications. If a user loses a device, he can easily connect to the server from another device as all components are readily available at login. All data are saved in the data center, so lost or stolen devices will have little effect on the organization’s data integrity (assuming that they are secured correctly). Recovery from any disaster is easily achievable.
Email has become the single most important communication medium of modern business. Your restaurant simply cannot survive without it. Evolved Exchange, a hosted Microsoft Exchange solution, provides your restaurant all of the flexibility, mobility, and advanced features of a premise-installed system, without all of the licensing, hardware, and personnel costs.
Moving to the cloud was easy with Evolve IP (CASE STUDY)
Evolve IP provides business continuity, improved phone services and boosts cost savings for The Palm Restaurant Group.
“The cloud has been completely transparent from where I sit and from my point of view. It has been great for reliability, it has given us automated backups, which I have come to rely on, and I feel very comfortable that our data is secure and being backed up on a regular basis. It’s replaced hardware at both our corporate office and all of our restaurants and it’s totally reduced or eliminated a lot of the maintenance expense we had with that equipment.”
Brett Kabik, VP of Finance at The Palm
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